
Vehicle dealer Go Auto verified there ended up “some challenges” with the sale of electrical automobiles after it took over possession of Dams Ford Lincoln on the Langley Bypass, but stated it is actively resolving these difficulties.

The admission will come just after customers informed CTV Information the vehicles they ordered from the dealership months in the past have been possibly not created or marketed to a person else.

“It’s a really isolated incident,” mentioned Jared Biggs, Go Automobile Senior Vice President. “It would represent less than place one particular for each cent of the transactions that our family members-run business enterprise would total in a year.”

A single these shopper is Ryan Lopez, who purchased an electric Ford Mustang Mach-E in July of 2022.

Irrespective of obtaining the car’s car or truck identification amount, or VIN, and watching its assembly progress on line, “they couldn’t uncover any history of my auto getting requested,” explained Lopez of the new management at Dams Ford Lincoln.

That exact same Mustang was offered to someone else.

The most new buyer to come ahead is small business owner Dave Mellis, who stated he has procured at the very least a dozen vehicles from the Surrey seller above the many years.

In September 2021 prior to the dealerships modified palms, Mellis signed a deal and set down a deposit for a Ford E-Transit Cargo Van. He was advised it would just take numerous months to a calendar year to be crafted and shipped.

In the meantime, Dams Ford Lincoln was marketed to Go Vehicle in August 2022. When Mellis questioned the new management for an update on the electrical van, he received an electronic mail concept indicating it hadn’t been designed.

“I have discovered that your 2022 E-transit buy has not been developed. Are you interested in purchasing a 2023 E-transit. The MSRP has absent up on the car or truck,” the email browse.

He went to the dealership to get his deposit back again. The attendant queries why he needed a refund because “it was in the process and ready to be shipped,” Mellis reported.

When Go Vehicle bought Dams Ford Lincoln, it assumed all current contracts, and Biggs claimed during the transition, clarity may have been lacking on some of the files.

“I would invite everyone throughout any of our spots – and specifically Dams Ford with that transition of possession – if they truly feel like there is an challenge that is unresolved, or they have any worries, I would personally really like the opportunity to sit down with them, rectify any challenges,” he claimed.

He insisted buyer care is the company’s main value.

Biggs also told CTV News his team will be achieving out to Dave Mellis to see if they can resolve the issue encompassing the van, and said a new Mustang has by now been identified for Ryan Lopez and that “he’s absolutely a happy consumer.”